|Company||Arctic Wolf Networks|
|Preferred GIAC Certifications||FOR572|
The Concierge Security Engineer (CSE) is critical to delivering world-class Arctic Wolf security services. The CSE owns the technical relationship with their assigned customers and leverages their cross-domain expertise to fulfill these key responsibilities:
Primary cybersecurity technical point of contact for customers;
Create and maintain an outstanding partnership with customers;
Implement, manage and support the direct delivery of Arctic Wolf network and endpoint security solutions to customers;
Action customer requests in a timely manner, including directing and coordinating efforts with other teams, as needed.
Proactively interact and communicate with internal and external stakeholders;
Mentor junior security analysts and engineers to support their professional growth.
The CSE role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE possesses strong and an ability to communicate, educate, and share information effectively with non-technical people.