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Field Systems Administrator
Company CDW
Location Norfolk, VA
Preferred GIAC Certifications GSEC, GIAC
Travel 25%
Salary Not provided
URL https://www.cdwjobs.com/jobs/5367946-field-systems-administrator-federal-slash-mps
Contact Name MShrewsbury
Contact Email mshrewsbury/at/sans.org
Expires 2020-10-21

Job Description

Job ID: 20001342
Updated: Jul 16, 2020
Location: Norfolk, VA, United States
APPLY

Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas.


Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.


CDW currently seeks a Managed Print Specialist to join our NGEN SMIT team.

The Managed Print Specialist will work within a fast-paced environment, supporting the overall managed print solution for printers Regionally to ensure our client's print services are optimized and reliable.

Responsibilities:

Oversight of the remote implementation, configuration, maintenance, troubleshooting and/or repair of printers in an enterprise environment
Serve as company liaison with client and vendors on administrative and technical matters related to print management
Interpret clients' needs and helps work towards resolution.
Lead, implement, and troubleshoot complex and specialized print solutions
Responsible for addressing escalated break/fix issues
Consult with leadership to identify inventory stocking levels and reorder points of the spare pool inventory
Clearly communicate service offerings and performance expectations to leadership
Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
Work with vendors, client, and CDW leadership to develop printing strategy
Manage to metrics to ensure SLA compliance
Maintain vendor relationships
Lead and facilitate the development of common print management practices

Qualifications

Required Qualifications:
Active DOD Secret Clearance

High School Diploma or equivalent

Intermediate understanding of the appropriate physical hardware

Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines

Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience

Ability to understand, remember, and communicate routine, factual information

Ability to compose materials such as detailed reports, work-related manuals


Preferred Qualifications:

Technical certifications associated to the chosen professional track
ITIL
A+ or Network+
MCSA or MCSE certifications
Basic PowerShell scripting
Basic Linux administration (Red Hat Preferred)
Basic understanding of certificate management and PKI infrastructure
Basic understanding of virtualization (VMware Preferred)
Bachelor’s degree or equivalent experience
Comprehensive knowledge of department’s service offerings
Experience with Adobe creative suite
Proficient in Microsoft Access and SQL


Who we are
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work. And that means everyone wins.


Awards and Recognitions

#178 on the Fortune 500 list
#81 on Glassdoor's Best Places to Work
2020 Best of the Best Top Veteran Friendly Companies by US Veterans Magazine
2020 Military Friendly Employer by Viqtory
2019 Best for Vets Employer by Military Times
Fortune’s Future 50, an index that evaluates the long-term growth prospects of major public companies

Our Benefits
CDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include:

Comprehensive package: healthcare, dental, vision, paid vacation time and sick days
Coworker stock purchase program
Coworker discounted purchase program
Tuition reimbursement for those wishing to further their education

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 25%