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Field Systems Administrator
Company CDW
Location negotiable
Preferred GIAC Certifications GSEC
Travel 25%
Salary Not provided
Contact Name MShrewsbury
Contact Email mshrewsbury/at/
Expires 2020-10-21

Job Description

Great opportunity for someone looking to get experience in IT space with some InfoSec duties. MUST HAVE ACTIVE SECRET clearance.

Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas.

Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.

CDW currently seeks a Video Teleconference Field System Administrator to join our NGEN SMIT team. The Video Teleconference FSA will work within a fast-paced environment, supporting the overall video teleconference facilities Regionally to ensure our client's services are optimized and reliable.


Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.
Customer service skills, and experience fielding and troubleshooting customer questions and issues
Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies
Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies
Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.
Familiarity with Microsoft Active Directory/GPO integration with SCCM
Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
Ability to organize, prioritize and meet deadlines
Capable of conveying complex information in a simplistic manner
Strong critical thinking and problem solving skills
Strong self-starter requiring minimal supervision
Able to take proactive measures to prevent problems rather than reactive by nature
Strong verbal and written communication to effectively express concepts and plans.


Required Qualifications:
Active DOD Secret Clearance

High School Diploma or equivalent

Intermediate understanding of the appropriate physical hardware

Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines

Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience

Ability to understand, remember, and communicate routine, factual information

Ability to compose materials such as detailed reports, work-related manuals

Preferred Qualifications:

Technical certifications associated to the chosen professional track
A+ or Network+
MCSA or MCSE certifications
Basic PowerShell scripting
Basic Linux administration (Red Hat Preferred)
Basic understanding of certificate management and PKI infrastructure
Basic understanding of virtualization (VMware Preferred)
Bachelor’s degree or equivalent experience
Comprehensive knowledge of department’s service offerings
Experience with Adobe creative suite
Proficient in Microsoft Access and SQL

Who we are
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work. And that means everyone wins.

Awards and Recognitions

#178 on the Fortune 500 list
#81 on Glassdoor's Best Places to Work
2020 Best of the Best Top Veteran Friendly Companies by US Veterans Magazine
2020 Military Friendly Employer by Viqtory
2019 Best for Vets Employer by Military Times
Fortune’s Future 50, an index that evaluates the long-term growth prospects of major public companies

Our Benefits
CDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include:

Comprehensive package: healthcare, dental, vision, paid vacation time and sick days
Coworker stock purchase program
Coworker discounted purchase program
Tuition reimbursement for those wishing to further their education

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 25%